#Act by sage 2009 download full version
#Act by sage 2009 download update
#Act by sage 2009 download full

Hint: If sending the error via email or posting to a web site, donвЂ™t do this via a screen shot.ДЇor most Windows software, this is most easily done by clicking on the error box and pressing Ctrl-C.

#Act by sage 2009 download full

If you have an error message, include the full error.In Microsoft Windows, you can find this by right-clicking on My Computer and selecting Properties Include the operating system вЂ“ also note the service pack and if itвЂ™s 32-bit or 64-bit.If related to ACT! connecting to a Microsoft Office product, also include the version for Office. If running a Premium version with a sync server, this includes the sync server. Remember that every ACT! system sharing a database MUST be of the same build and Hotfix. It is worth-while checking to see if there is an updated version available and, if so, applying it.

#Act by sage 2009 download full version

Include the full version and build of the software.

These items are usually necessary for any incident: While these are targeted for support of ACT! by Sage, many are applicable for other software products also. If running on a LAN, supply any relevant items for both workstation AND server. Not all of these will be relevant to all support calls, but the more you provide the more likely youвЂ™ll get a faster solution.

#Act by sage 2009 download update

I will probably update this list as other common items come to mind. Also, if asking about multiple, unrelated issues, itвЂ™s often better to do each one separately.

When asking for support via email or an on-line site, itвЂ™s much easier if you write your query and necessary information in short points rather than large paragraphs. So, I thought I would provide a basic list of items to include to help any support technician resolve an incident faster. This means that the support personвЂ™s time is spent asking these and so the incident takes longer to resolve and get the user up and running. Give it a try and post a comment if it helps you.ДЄs most of my regular readers and followers know, I do a lot of on-line technical support as well as providing support services to our resellers and ACT! Certified Consultants and one of the things I notice is that I regularly need to ask users the same questions to diagnose the problem and provide a solution.

Then tell ACT!вЂ™s Email client to use the machine with the service (127.0.0.1 if on the local machine).

For each, set the Out traffic to the port and target that your mail server requires.

Set the In port to be 25 (for SMTP) or 110 (for POP3) вЂ“ you may not need both.

One such product to try for this is Steel Bytes' PortTunnel. You need to use port redirector software so that you can call port 25 or 110 on the local machine (or network server) and have it redirected to the port the ISP is using on their mail server. Outlook Express has other issues вЂ“ no HTML email and itвЂ™s not available in MicrosoftвЂ™s Windows Vista.ДЇor those caught in this position, there is an option. While most users who have access to Microsoft Outlook prefer this as the best email client for ACT! (even more so with the current versions that integrate more tightly into Outlook), not all users have it available. This is to provide some added protection against spam and hackers.ДЇor ACT! users, this has usually meant having to use Outlook or Outlook Express as the ACT! Internet Mail email client doesnвЂ™t support changing these ports. It has been an issue for some years that some ISPs have been changing to non-standard ports for SMTP (usually 25) and POP3 (usually 110).